Q: How long does shipping take?
A: Our standard shipping typically takes 5-10 business days, depending on your location. We strive to process and dispatch all orders within 48 hours of purchase.
Q: Do you offer international shipping?
A: Yes, we ship globally! International shipping times vary based on destination, but we work with our logistics partners to ensure your order arrives as quickly as possible.
Q: What is your return policy?
A: We have a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided it’s in its original condition and packaging.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order details. We’ll provide you with instructions and a return shipping label.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact us immediately. We will arrange for a return and replacement at no additional cost to you.
Q: Can I cancel or change my order after placing it?
A: Orders can be cancelled or changed if they haven't been shipped yet. Please contact us as soon as possible to adjust your order. Once an order has been shipped, we are unable to make any changes.
Q: How can I track my order?
A: Once your order is shipped, we'll send you a tracking number via email. You can use this number to check the current status of your shipment on our carrier’s website.